Return & Replacement Policy
At Skywalkers, every product is custom-made upon receipt of an order. Because of this, we cannot accept returns, refunds, or exchanges unless the item arrives damaged, defective, or incorrect.
🚫 No Returns or Refunds
We do not accept:
- Returns for unwanted items
- Refunds for wrong sizes, colors, or styles
- Cancellations after an order is placed
Please double-check your order details (product, size, color, and shipping address) before checkout.
✅ Replacements
We’ll replace your order at no cost if it arrives:
- Damaged in shipping
- Defective or poor quality
- Incorrect (wrong product, size, or color)
- With a production/printing error
📸 How to Request
- Email info@skywalkers1.com within 7 days of delivery.
- Include your order number, description, and photos of the issue (product + shipping label).
- If approved, your replacement will ship within 2–5 business days.
⚠️ Not Covered
- Items delivered correctly but no longer wanted
- Orders with wrong shipping info
- Small variations in print, color, or design (normal in custom products)
- Claims made after 7 days